ZeroCater, a catering services provider, takes a unique approach to catering that includes customer satisfaction kiosks. The company, launched in 2009, partners with multiple foodservice providers to manage its customers' catering and foodservice needs. While the company's goal is to provide work sites with the best possible catering and foodservice, it relies on technology to assemble a team of local foodservice providers and creates a menu that best meets the needs of the customer's employees. The kiosk comes into play in enabling ZeroCater and its customer to get a fast and thorough sense of employee perception of the food. ZeroCater leases the customer satisfaction terminals from the technology provider, HappyOrNot, and uses the software on a subscription basis.
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The kiosk provides data that allows ZeroCater to analyze customer satisfaction levels.
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