Kega bv winner of the DiSiN Award 2017 in the Netherlands.

THE APPROACH / THE SOLUTION “If you unexpectedly have a product out of stock, you still want to help the customer with his request.” That’s been the reason of the ANWB to introduce this in-store kiosk. “With the kiosk, our endless aisle, we make the full online catalog available for our customers. In everything we do helping the customer is key. We do not have any claim, we are especially focused on helping the customer as much as possible. Let’s say helping +.” The distinctive yellow kiosk is slightly tilted so that it is readable for the user. Through the touch screen customers and employees are able to search the complete online product range. The kiosk has almost the same performance as the webshop on a PC, but the navigation especially works in terms of visual language and icons. Crucial to this approach is that the ordering kiosk is mainly used by the ANWB employee. The employee therefore supports the shopper who is looking for a product or service.

More information >> here <<

The DiSiN Award is sponsored by Toshiba

Pay with Your Face at CaliBurger’s Pasadena Location

Over the last decade or so, foodie culture, globalization and fad dieting have combined to make eating out on the town an increasingly complicated endeavor. With the ability to add bacon or some other gourmet topping to virtually every kind of entree and/or sidestep a food allergy in the process, customizing your order at a fast-casual or QSR counter has never been so involved. CaliBurger, the West Coast provider of SoCal-style burgers and seasoned fries aimed at usurping the established In-N-Out Burger Empire, has tailored its future restaurant model around this developing reality and is making its mark first in terms of ordering technology. The restaurant chain’s new point-of-sale (POS) system is called the “FACE” AI Kiosk, and it has the ability to function as a friendly cashier while also suggesting additions and customizations from the menu based on facial recognition and your order history.

Upon their first visit, diners are prompted to attach their face to their account using NEC’s NeoFace biometric software. This not only allows one to automatically and securely pull up past orders with a simple scan of the mug, but it also lets you earn points (or Calicoins) towards free food down the road. The implementation of FACE also presumably cuts down on the number of potential human errors that cashiers can make when manually punching in a customer’s burger specifications. CaliBurger customers still have to use their credit card for the time being, but the company hopes to replace this with face-only payment later this year.

FACE is being test-driven at CaliBurger’s Pasadena location, but widespread adoption and expansion plans are only a matter of time assuming customers respond well to the quick and personalized approach. Check out the video below for a demonstration. The kiosk commercial’s director, Ashley Avis of Winterstone Pictures, took a page out of Rob Reiner’s book and had several actors break the fourth wall to talk about the real-life complications and stress of ordering at mealtime and how the POS kiosk streamlines the process as they scrunch into a furnished sofa and echo the domestic banter of lovable couples from When Harry Met Sally.


Introducing "FACE" the AI Kiosk from WINTERSTONE

Pyramid Localization System (PLS) - ultrasound-based indoor localization system

With PLS you can provide your guests with exceptional benefits: Quick, easy ordering and payment using a smartphone or at an order kiosk. Their order can then find them at the table of their choice. Welcome to the restaurant of the future... your guests will be amazed! With an accuracy of 15 cm, it is ten times more accurate than systems based on WLAN, Bluetooth or RFID technology. PLS works with any standard smartphone and for users without smartphones, an inexpensive alternative is available in the form of a mobile ultrasonic transmitter called a “puck”.

www.pyramid.de.

Free vending machines for homeless people.

A charity in the U.K. is trying to help homeless people by trialling vending machines that dispense essential items like food and clothing.

Source: www.digitaltrends.com

At present, the first machine is being tested in Nottingham, with a plan to expand to other major cities including Manchester, London, Birmingham, and Brighton next. “We’ll be installing machines in the United States from February 2018,” Khaled said. “New York will receive the first machine, and Los Angeles, San Francisco, and Seattle will follow. We’ve had a deluge of interest from many cities across America, and we’re working hard to reach as many people as possible. We’re also exploring locations across wider Europe.”

The payphone of the future / in Australia.

The days of the old-school telephone booth are numbered, with the next generation of Telstra's payphones unveiled by outdoor advertising company JCDecaux. A total of 1800 booths are planned by JCDecaux for five major cities in the next two years, in the first major update to the payphones since 1987.

Twelve new digital booths were unveiled in Perth's CBD on Tuesday, with a rollout across Melbourne's CBD expected in the new year. The new kiosks are WiFi enabled and include USB charging docks and touchscreens, which display information about public transport, community polling, and multilingual and disability services. The payphones sit alongside 72-inch digital advertising panels, which will showcase six marketing partners.

The customer satisfaction kiosks.

ZeroCater, a catering services provider, takes a unique approach to catering that includes customer satisfaction kiosks. The company, launched in 2009, partners with multiple foodservice providers to manage its customers' catering and foodservice needs. While the company's goal is to provide work sites with the best possible catering and foodservice, it relies on technology to assemble a team of local foodservice providers and creates a menu that best meets the needs of the customer's employees.  The kiosk comes into play in enabling ZeroCater and its customer to get a fast and thorough sense of employee perception of the food. ZeroCater leases the customer satisfaction terminals from the technology provider, HappyOrNot, and uses the software on a subscription basis.

More information here

The kiosk provides data that allows ZeroCater to analyze customer satisfaction levels.

Ikea vending machine offers kitchen tools.

Ikea's kitchen store had a premiere on September 1, a vending machine at Hötorget's subway station will get customers to find the new store.

Ikea has installed a vending machine at a Stockholm subway station to sell small kitchen items such as a garlic press, an egg slicer and other tools, according to Ehandel.com, a retail site. The machine is located near a new Ikea kitchen products store.

The temporary store is about 4,300 square feet and includes a showroom with seven display kitchens, according to a press release from Ikea Sweden.

The vending machine, which will be up for a few weeks, encourages consumers to "get a kitchen to go with their garlic press."

The machine accepts payment cards.

Miki Tabakovic, deputy country sales director for Ikea Sweden, said the company wants to show Ikea is widely available, not just in its department stores.

MWE834 Kiosk.

Marvel - Stand Alone IR Touch Interactive Media Information Kiosk For 4S Advertising.

Uniqlo starts selling clothes through vending machines.

Uniqlo has found a unique way to navigate the challenging period for bricks-and-mortar fashion retail: introducing vending machines that sell their products.

Over the next two months, the fast fashion retailer will roll out 10 vending machines over at airports and shopping centres in several major US cities, with the first Uniqlo To Go machine already up and running at Oakland International Airport in California.

According to the Wall Street Journal, the six-feet-high vending machines will sell mostly heat-retaining shirts and lightweight down jackets, and items will be dispensed in boxes and cans.

READ MORE: Uniqlo parent company records sales and profit uptick

Customers can also return them at a store or by mail if they need to.

It is not yet know when, or if, the vending machines will be available in Uniqlo’s UK market, where it operates 10 stores.

The Japanese retailer is currently the world’s third largest retailer behind both Zara and H&M.

Interactive white kiosk.

from MyMedia Inc

NYC Transit engages travelers On the Go.

The Big Apple is a big city with a big population that needs a big transit system to move those people around: Almost 2 billion people ride the New York City Transit Authority’s subways every year.

With all those people to move around and all that real estate to cover, keeping commuters informed and engaged is a big task.

So the MTA, the New York City Transit Authority, rolled out interactive digital signage kiosks to provide maps, train schedules and alerts — and leveraged those kiosks to also create what are essentially interactive digital pop-up shops through the New York City subway system.

The agency has rolled out nearly 400 of the On the Go kiosks with partners Intersection and Outfront Media, since starting the initial kiosk rollouts back in early 2014.

And it has turned those kiosks into holiday shopping portals for Amazon’s Consumer Electronics Holiday Gift Guide, interactive digital popup shops for the New York Transit Museum (mostly recently for “Dads and Grads” gifts leading up to Father’s Day), and tic-tac-toe game kiosks in an interactive New York Lottery campaign enabling customers to play against MTA riders in other stations in real-time.

Primarily, though, the kiosks provide countdown to arrival, one-touch visual directions based on real-time train status and neighborhood maps. All of these services are paid for by advertising on the kiosks’ dynamic, contextually relevant advertising platform that offers programmatic, place-based video, transactional and interactive capabilities.

the Cabin Size Scanner.

An Innovend Vending Solutions development; After a successful introduction and launch with Samsonite, KLM Royal Dutch Airlines has introduced the Cabin Size Scanner at Schiphol Group Airport. Simple, fast & easy. Place your luggage, press start on the screen. Within seconds you see if your cabin luggage is approved to take into the cabin. The device scans the outside luggage dimensions, weighs your cabin luggage and compares the values with the max. values allowed by the airline. Elise de Kok designed the user interface, clear, fast and easy. Partner Zemic Europe has supplied the high quality weigh scale components.

The lie-detecting security kiosk of the future.

When you engage in international travel, you may one day find yourself face-to-face with border security that is polite, bilingual and responsive—and robotic.

Source: phys.org

The Automated Virtual Agent for Truth Assessments in Real Time (AVATAR) is being tested to help border security agents determine whether travelers coming into Canada may have undisclosed motives for entering the country.

“AVATAR is a kiosk, much like an airport check-in or grocery store self-checkout kiosk,” said San Diego State University management information systems professor Aaron Elkins. “However, this kiosk has a face on the screen that asks questions of travelers and can detect changes in physiology and behavior during the interview. The system can detect changes in the eyes, voice, gestures and posture to determine potential risk. It can even tell when you’re curling your toes.”

Read more here

FAST FOOD & BIOMETRIC – KFC CHINA GOES FACIAL RECOG ON US

TechCrunch reports that KFC China is going to try facial recognition technology. Couple that with demographic and historical data and you can begin to approach smart ordering.

Baidu and KFC’s new smart restaurant suggests what to order based on your face.

Baidu is demonstrating some of its most recent tech advancements in novel ways, including a partnership with KFC China (yes, the fried chicken KFC). The search giant sometimes referred to as the ‘Google of China’ partnered with KFC to open a new “smart restaurant” in Beijing, which employs facial recognition to make recommendations about what customers might order, based on factors like their age, gender and facial expression.

More information here

KIOSK RESEARCH – GLOBAL SELF-SERVICE TECH MARKET ON THE RISE.

The global self-services technologies market is dynamic and growing with new developments and adoption from new industries and sectors. BCC Research reveals in its new report that that while the overall market is witnessing strong growth, the interactive kiosk market is witnessin

Source: www.marketwired.com

The global market for self-service technologies should grow from $54.4 billion in 2016 to $83.5 billion by 2021 on a five-year compound annual growth rate (CAGR) of 8.9%. Vending machines, the largest segment, should grow from $30.1 billion in 2016 to $42.8 billion by 2021, reflecting a five-year CAGR of 7.3%. ATM as a segment should increase from $16.6 billion in 2016 to $23.5 billion by 2021, with a CAGR of 7.2%. Kiosks, the fastest-growing segment with an anticipated five-year CAGR of 17.4%, should reach $17.2 billion in 2020, up from $7.7 billion in 2016.

Costa Coffee’s Digital Barista Predicts Customer Cravings.

Costa Coffee’s digital barista uses the Intel® Audience Impression Metrics Suite to generate real-time analytics of consumers, tapping demographics data and sensory preferences to offer appropriate options for a custom cup of gourmet coffee.

Interactive kiosk market to reach $73 billion by 2020.

The interactive kiosk market will be worth $73.4 billion by 2020, and achieve a compound-annual-growth-rate of 9.2 percent, according to a new report from Research and Markets.

The number of kiosk deployments is increasing in several categories including retail, health care, banking, transportation, and tourism.

The report examines key market trends based on kiosk components, types and industries. It also examines several major players in the kiosk sector, including Kontron AG, Kiosk Information Systems, SlabbKiosks, Redyref Interactive Kiosks and others.

The report is available at researchandmarkets.com.

The Social Kiosk.

The Bosch Experience Zone.

The Bosch Experience Zone is an innovative shop-in-shop project in DIY superstores worldwide. The main objective is to create a brand island in which the customers receive information and inspiration and are able to try out products in a practice-oriented environment. The Bosch Experience Zone adopts a holistic approach and integrates interactive digital signage into modern shopfitting. The central information terminal is run using the kompas digital signage software supplied by the Cologne-based software company dimedis. As an eye-catcher in the Experience Zone, the terminal boosts customer loyalty and encourages customers to make purchases and interact using touchscreens. Besides providing value-added in the form of information, the terminal also moves the Bosch products to the forefront of the customers' interest. With a total of 23 languages available, the user interface can be used flexibly around the world, the information gathered can be printed out and taken away, and information can be transmitted to a smartphone by scanning the QR code. Besides providing a sophisticated search function, it can also be used to create favorites lists and to scan products directly at the information terminal. There is also a link to the online shop. A proximity sensor optimizes the processes and encourages the visitor to interact.

viscom Digital Signage Best Practice Award: Bosch Experience Zone Digital signage has already conquered the retail sector and is now making headway in DIY superstores. For the viscom Digital Signage Best Practice Award, dimedis will be submitting the interactive "Bosch Experience Zone" column in conjunction with the Power Tools Division at Robert Bosch GmbH. The information terminal can also be seen on our booth. The Bosch Experience Zone is an innovative shop-in-shop project for DIY superstores worldwide. Its main objective is to create a brand island in which the customers receive information and inspiration and are able to try out products in a practice-oriented environment. The Bosch Experience Zone adopts a holistic approach and integrates interactive digital signage into modern shopfitting. The central information terminal is run using the kompas digital signage software supplied by the Cologne-based software company dimedis. As an eye-catcher in the Experience Zone, the terminal boosts customer loyalty and encourages customers to make purchases and interact using a touchscreen. Besides providing value-added in the form of information, the terminal also moves the Bosch products to the forefront of the customers’ interest. With 23 languages available, the user interface can be used flexibly around the world, the information gathered can be printed out and taken away, and information can be transmitted to a smartphone using the QR code.

Power bank.

For the Dutch initiative Oplaadkameraad, a device that provides safe charging lockers at public sites, we produced this short instructionvideo. It will be shown through narrowcasting on all the devices across the country, so in other words: We're live!